Frequently Asked Questions

What fabric is Ponchy made of?

Our Ponchy fabric composition is 60% Polyester and 40% Viscose. 

How do I take care of my Ponchy? 

Ponchy is easy to clean since it is machine washable (using a washing bag is preferred), just make sure you use the delicate cycle and low tumble dry. You can always follow the care instructions attached to your nursing cover. 

 

I just placed an order and I wish to modify it.

If you wish to modify your order, contact us via text or email and don't forget to provide your confirmation number.  We’ll do our best to help you within the next 48hrs.

 

I got a Ponchy  as a gift and it doesn't fit. What can I do?

 If you wish to exchange or return your Ponchy please contact us via text or email and don't forget to provide your confirmation number. We’ll do our best to help you within the next 48hrs.

 

My order should have arrived by now.

 If you are experiencing issues with your package in-transit, please send us an email to sayhi@goldmamas.com

 

What is your return policy?

We only accept returns processed and submitted through the Gold Mamas website. We are not responsible for products sold outside our website. We are not responsible for packages shipped outside of our return system. Merchandise must be new, unused, unwashed and have all tags, including any Gold Mamas hang tags attached.

If you have any questions regarding your return, please reach out to us via email (sayhi@goldmamas.com)  or text to (917) 268-8102  and we will do our best to help you!

 

Can I return a product to you if I bought it somewhere else?

All returned products must be purchased on the website. If you purchased via Amazon or a different online store, please follow the correspondent return instructions. 

 

Can I return my Ponchy even though I wore it?

All products must be unworn and free of damage and signs of wear, including creases, stretching, stains, or any other visible signs of usage. Merchandise must have all tags, including any Gold Mamas hang tags attached.

 

I wish to exchange my Ponchy for a different color, what can I do?

We have found exchanges tend to delay the process of getting your product reshipped out and we are certain you want your product as soon as possible without any sort of delay! For this reason, we advise everyone to return their current order and repurchase the product(s) so that it ships out immediately!

To start a return process please email us at sayhi@goldmamas.com and we’ll do our best to help you as soon as possible. 

 

Is there a fee to return a product?

There is a $6.95 handling fee on returns, which will be deducted from the total refunded amount (once per return).